Nordstrom's generous return policy has been a cornerstone of its customer service philosophy for over a century. The department store chain's "no questions asked" policy has made it a popular destination for shoppers who want the peace of mind of knowing they can easily return items if they're not satisfied.
Nordstrom's return policy states that customers can return any item, for any reason, at any time, with or without a receipt. This applies to both in-store and online purchases. The only exceptions are:
While Nordstrom's return policy does not have a time limit, there are some exceptions:
Customers can choose to receive a refund in the form of:
Story 1:
A customer purchased a pair of shoes from Nordstrom that were too small. She returned the shoes without a receipt and received a full refund. The customer was grateful for Nordstrom's generous return policy and said she would continue to shop at the store because of it.
Lesson: Nordstrom's return policy is a valuable perk that customers appreciate.
Story 2:
A customer purchased a gift for her friend, but her friend didn't like it. The customer returned the gift without a gift receipt and received a Nordstrom gift card for the amount of the purchase. The customer was happy with the gift card and said she would use it to purchase something for herself.
Lesson: Nordstrom's return policy makes it easy to return gifts, even if the recipient doesn't like them.
Story 3:
A customer purchased a dress from Nordstrom that was defective. She returned the dress and received a full refund. The customer was impressed with Nordstrom's customer service and said she would continue to shop at the store because of it.
Lesson: Nordstrom stands behind its products and is willing to make things right if there is a problem.
1. Can I return items without a receipt?
Yes, Nordstrom accepts returns without receipts, but you may not receive the full purchase price for the item.
2. Are there any time limits for returns?
Yes, there are some time limits for returns on certain items, such as electronics and furniture.
3. What are my refund options?
You can choose to receive a refund in the form of your original payment method, a Nordstrom gift card, or merchandise credit.
4. Is there a cost to return items?
There is no cost to return items in-store. There is a flat fee of $7.95 for online returns.
5. What is Nordstrom's return policy for gift cards?
Gift cards cannot be returned for cash or merchandise credit.
6. What is Nordstrom's return policy for final sale items?
Final sale items cannot be returned.
7. Can I return items to Nordstrom Rack?
Yes, you can return items to Nordstrom Rack, but the store has a slightly different return policy than Nordstrom.
8. Can I return items to Nordstrom Local?
No, Nordstrom Local stores do not accept returns for items purchased at full-line Nordstrom stores.
If you're not satisfied with an item you purchased from Nordstrom, don't hesitate to return it. Nordstrom's generous return policy makes it easy to return items for any reason, at any time.
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